When Things Go Wrong
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We recognise that, despite our best efforts, errors can occasionally occur. What can we say, it happens to us all.
We will always apologise for any inconvenience our errors may cause. At MAP Wealth Management, we are dedicated to providing the highest standard of service, and should any issues arise, we are committed to addressing them promptly and effectively to ensure your complete satisfaction. We will also endeavour to make sure you are not financially disadvantaged from any wrongdoing.
We have successfully held the Investors In People (IIP) accreditation since 2009, and most recently were upgraded to the Gold Standard.
We are deeply committed to your client experience, which is why we regularly seek your feedback through satisfaction surveys and act on what we learn. We also invest in ongoing training for our team to ensure they are always equipped with the most current and accurate knowledge and skills. Simply put, we genuinely care about our clients and are dedicated to providing the best possible service.
While we always strive to resolve any concerns directly, we understand that sometimes things do not go as planned. If we are unable to resolve a complaint to your satisfaction, you have the right to refer the matter to the Financial Ombudsman Service, which provides an independent way to settle disputes.
